Wi-Fi Connected but No Internet? Start Here

Scope Scoop THE EVERYDAY EDITION Find out whether the problem is one device, your home network or the internet connection itself. TAP TO EXPLORE →

Test another device

Scope Scoop A SMARTER EVERYDAY 01 Try opening a website on another device using the same Wi-Fi. If it works there, focus on the original device. If nothing connects, check the network and service. SCOPESCOOP.COM · 2/7

Rule out a sign-in page

Scope Scoop A SMARTER EVERYDAY 02 Public, hotel and guest networks may require you to accept terms or sign in. Open a browser and look for the network’s welcome page. SCOPESCOOP.COM · 3/7

Check cables and service status

Scope Scoop A SMARTER EVERYDAY 03 Look for a loose power or internet cable and check your provider’s outage information using cellular data if available. Router lights can help, but their meanings vary by model. SCOPESCOOP.COM · 4/7

Restart the equipment carefully

Scope Scoop A SMARTER EVERYDAY 04 Follow the modem or router maker’s restart instructions. If you have separate devices, allow the modem to reconnect before restarting the router. A restart is different from a factory reset. SCOPESCOOP.COM · 5/7

Try the device’s built-in fixes

Scope Scoop A SMARTER EVERYDAY 05 Reconnect to Wi-Fi, restart the device and run its network troubleshooter. Check whether a VPN or other network software is involved before making more advanced changes. SCOPESCOOP.COM · 6/7

Save a factory reset for later

Scope Scoop THE TAKEAWAY 06 A factory reset can erase network settings. Contact the provider or device maker when the connection still fails, and explain which devices and steps you already tested. SCOPESCOOP.COM · 7/7 Read the full guide & sources